Effective May 13, 2025
LIMITED GUARANTEE
Trees and shrubs purchased at Longfellow’s Garden Center are backed by a one-year Limited Guarantee. If your plant dies within one year of purchase (and does not fall under the exceptions below), we will issue a store credit for 50% of the original purchase price.
EXCLUSIONS TO THE LIMITED GUARANTEE:
- Discounted or sale plants
- Plant loss due to improper care (e.g., under/overwatering, incorrect planting location)
- Damage or death caused by pests, disease, weather, mechanical or chemical injury
- Plants left in nursery pots or planted in decorative containers
- Plants dug up prematurely or still showing signs of life
- Plants taken as replacements for a previous warranty
60-Day Limited Guarantee: Roses, Butterfly Bush, Crape Myrtle, Perennials, Small Fruits
No Guarantee: Annuals, Tropicals, Hanging Baskets, Houseplants, Holiday Plants, Mums
No warranty is offered on the following if planted after October 1: Abelia, Azalea, Birch, Butterfly Bush, Crape Myrtle, Japanese Maple, Nandina, Redbud, Rhododendron, Perennials
100% GUARANTEE
Plants purchased at Longfellow’s Garden Center and installed by All-n-One Outdoor Solutions are guaranteed for 100% of the purchase price for one year.
Note: All other exclusions still apply, including the 60-day warranty for Roses, Butterfly Bush, Crape Myrtle, Perennials, and Small Fruits.
TO RECEIVE YOUR STORE CREDIT:
✔ Bring in the dead plant
✔ Bring your original purchase receipt
📞 Contact us before removing the plant. Digging up a plant too early may void the warranty. If your plant is declining, please call or email us so we can help before you take action!
RETURN POLICY
Hard Goods (Non-Living Items):
Returns on non-living merchandise will be issued as store credit. Items must be in original, sellable condition.
Live Plant Material:
Live plants are not eligible for return or exchange after 24 hours from the time of purchase, or if removed from their original container, regardless of condition. We do not accept the return of annuals or perennials.
All returns must be reviewed and approved by a manager on duty to ensure the item is in resalable or healthy condition. If approved, a store credit will be issued. No cash refunds will be given.